Frequently Asked Questions
Everything you need to know about your Treehouse Toy Co. experience.
What is your shipping policy?
We offer standard shipping across North America, with free delivery on all orders over $75. Orders are typically processed within 1-2 business days.
Are your toys safe for toddlers?
Safety is our top priority. Every toy we stock is tested to meet or exceed ASTM and EN71 safety standards, ensuring they are non-toxic and durable for little hands.
What is your return policy?
We want you to love your purchase! If you are not completely satisfied, you can return unopened items in their original packaging within 30 days for a full refund.
Do you offer gift wrapping?
Yes! You can select our 'Treehouse Gift Wrap' option at checkout, which includes eco-friendly wrapping paper and a personalized handwritten note.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.